Privacy Policy

Effective Date: June 3, 2026  ·  Last Updated: June 3, 2026

This Privacy Policy explains how Sendvaults ("we", "our", "us") collects, uses, stores, and shares your personal information when you use our services. We are committed to protecting your privacy.

1. Information We Collect

We collect information you provide directly, information collected automatically, and information from third parties.

Information you provide:

• Account registration data: name, email address, password (hashed), company name.
• Billing information: payment method details (processed via our payment provider; we do not store card numbers).
• Communication data: support tickets, emails, and messages you send us.
• Email content: the emails you send through our platform (processed in transit, not stored beyond log retention periods).

Information collected automatically:

• Usage data: API calls, features used, delivery events, open and click tracking.
• Log data: IP addresses, browser type, device information, timestamps.
• Cookies and similar technologies (see our Cookie Policy).

2. How We Use Your Information

We use your information to:

• Provide, operate, and improve the Service.
• Process transactions and send billing-related communications.
• Send service notices, security alerts, and support messages.
• Analyze usage patterns to improve product features and performance.
• Detect and prevent fraud, abuse, and security threats.
• Comply with legal obligations.

We do not sell your personal data to third parties.

3. Data Sharing

We may share your information with:

• Service providers: trusted third parties who help us operate the Service (hosting, payment processing, analytics), under strict data processing agreements.
• Legal authorities: when required by law, court order, or government request.
• Business transfers: in connection with a merger, acquisition, or sale of assets, with appropriate confidentiality protections.

4. Data Retention

We retain your account information for as long as your account is active or as needed to provide the Service. Email delivery logs are retained for 90 days on Pro and Enterprise plans and 30 days on the free plan. You may request deletion of your data at any time by contacting us.

5. Security

We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, access controls, and regular security audits. No method of transmission over the internet is 100% secure; we strive to use commercially acceptable means to protect your data but cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have rights including:

• Access: request a copy of your personal data.
• Correction: request correction of inaccurate data.
• Deletion: request deletion of your personal data ("right to be forgotten").
• Portability: receive your data in a structured, machine-readable format.
• Objection: object to processing of your data for certain purposes.
• Withdrawal of consent: withdraw consent where processing is based on consent.

To exercise your rights, please contact us.

7. Cookies

We use cookies and similar tracking technologies. For more information, see our Cookie Policy.

8. International Transfers

If you are located outside of the country where our servers are hosted, your data may be transferred to and processed in other countries. We ensure appropriate safeguards are in place for such transfers in accordance with applicable law.

9. Children's Privacy

The Service is not directed to children under 16 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or a prominent notice on our website. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

11. Contact

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us.